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Return and exchange

You should always try your products at home in peace and quiet, so you as a consumer or business according to law on consumer protection in distance contracts (2000:274), the right to cancel your purchase. If you would like to return your / your goods, you must within 14 days notify us if you intend to use the right and the goods must be in original condition. The goods must be returned well packaged. Shipping fees are not refundable and buyer pays for return shipping.

For exchanges, it is very important that you include a message in the package with your name and address and what you wish to change to. For returns, your money will be refunded using the same payment method that you used for your purchase.

If you send a product back to us for exchange or return the product and it is used, we will send the product back to the customer with an invoice of USD 15 for the return postage and administration. It is vital that your product is NOT used for replacement or return , and that all patches, velcro and plastic (for leather products ) are included.


NOTE: Before sending returs or exchange, please contact us at support@psofsweden.se 

Unclaimed packages
For bespoke packages that are not picked up and then returned will be charged a fee of USD 35 to cover postage, packaging and administration.

 

About us

PS of Sweden is the world leader in the design and production of anatomical bridles. We also offer a wide range of other innovative, unique products for riders and horses that are sold worldwide.

www.psofsweden.se and its responsible business Perfect Sit of Sweden AB is certified according to the requirements for the Certified E-Commerce established by the Council of E-commerce certification to promote safe and secure e commerce, and meets the following requirements per 2015-04-30:

  • The company is not in financial insolvency
  • No serious customer complaints are unresolved
  • The company / site has a privacy policy
  • The site encrypts sensitive payment information
  • Click to partake of the full report. If you believe the company does not live up to these requirements, you can also report it here.

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