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My order

question

Where can I find my order number?

answer

You will find your order number at the top of your order confirmation email which is located on the email address you provided when you finalized the purchase.

question

I want to change / add items to my order, is it possible?

answer

One of our biggest priorities is making sure that you get your hands on your new product/s as soon as possible, therefore we work closely with our warehouse to ensure the minimal time between ordering and shipping.

Because of this, we are unfortunately unable to cancel/change/add any orders made on our system once they have gone through the checkout process.

If you regret your purchase, you are of course welcome to return your package to us.

question

I missed picking my package up, what do I do now?

answer

Your order will be sent back to us. Uncollected packages will be charged SEK350/£35/€35/$35 or the corresponding amount in the currency you paid with. The amount will be deducted from the refund you will receive.

Usually, you will receive the money within 7 - 10 banking days after we have dealt with the "return." The days will be depending on which bank and payment method you selected.

If you would like your product again, you need to place a new order on our website.

question

I would like to cancel my order, is there any possibility?

answer

One of our biggest priorities is making sure that you get your hands on your new product/s as soon as possible, therefore we work closely with our warehouse to ensure the minimal time between ordering and shipping.

Because of this, we are unable to cancel/change any orders made on our system once they have gone through the checkout process.

If you regret your purchase, you are of course welcome to return your package to us. 

question

I would like to exchange a product, how do I do it and what applies?

answer

We do not make any exchanges.

We recommend that you place a new order for the desired products.

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