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Shipping & delivery

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What are the shipping costs?

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Depending on where you live, you will have different shipping options and costs to choose between in the checkout. You get free delivery outside of Sweden when you shop for over a certain amount.

To the UK - free shipping to UPS Access Point over £99

Within the EU - free shipping to UPS Access Point over €99

Switzerland, Norway - free shipping to UPS Access Point over €99

Outside the EU - free shipping to UPS Access Point over $/€199 

Important: All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your PS of Sweden order and/or shipping total. PS of Sweden is not responsible for fees associated with imports. All fees must be paid by the parcel recipient. Orders shipped Delivered Duty Unpaid (DDU) and unclaimed or refused by customers will be destroyed by the carrier or sent back to us. PS of Sweden does not issue refunds as a result of unpaid DDU fees. If you have questions about shipping to your country, please contact customer service.

Please note that uncollected packages will be charged £35/€35/$35.

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How long is the delivery time?

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About 5-7 business days in Europe. About 7-10 business days outside Europe. We reserve the right that it may take longer for new releases, campaigns, between November - February or other factors/events that may cause higher pressure on the warehouse. We also reserve the right for any final sale of certain products. A sent order can not be canceled, this also applies to delayed deliveries after the order has been shipped. 

question

Do I have to pay customs and if so - how much?

answer

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your PS of Sweden order and/or shipping total. PS of Sweden is not responsible for fees associated with imports. All fees must be paid by the parcel recipient. Orders shipped Delivered Duty Unpaid (DDU) and unclaimed or refused by customers will be destroyed by the carrier or sent back to us. PS of Sweden does not issue refunds as a result of unpaid DDU fees. Please note that uncollected packages will be charged at £35/€35/$35.  All UK orders will be charged customs over £135 the amount of the customs is determined by your order value, what the package contains and what country. This is something PS of Sweden has no control over.

Norway: if you do not use a solution called "VOEC", there will be additional customs & VAT on all orders that exceed €35.

If you have questions about shipping to your country, please contact customer service. If you live in a country that is not a member of the EU you will be charged import fees from the supplier to receive your package. If your order value exceeds the import value, fees may apply.

Australia - 1000.00 Australian dollar

Canada - 20.00 Canadian dollar

China - 0.00 Yuan renminbi

Hong Kong - 0.00 Hong Kong dollar

Japan - 10000.00 Japanese yen

Korea, south - 150.00 US dollar

New Zealand - 1000.00 New Zealand dollar

Norway - 350.00 Norwegian kroner

South Africa - 500.00 Rand

United Arab Emirates - 1000.00 UAE dirham

United Kingdom - 135.00 British pound

United States - 800.00 US dollar

Within the EU - No customs

question

Where is my package?

answer

Once your order is sent from our warehouse you will receive an email from UPS including the tracking numbers of your parcel so you easily can keep track of your package.

Delivery Time: About 5-7 business days in Europe. About 7-12 business days outside Europe.

We reserve the right that it may take longer for new releases, campaigns, between November - February or other factors/events that may cause higher pressure on the warehouse. We also reserve the right for any final sale of certain products. -A sent order can not be canceled, this also applies to delayed deliveries after the order has been shipped.

Want to track your parcel? Insert the tracking numbers you got in the mail here.

When your package is ready to collect at the nearest pick-up point, you will receive another email or text message to pick it up.

Sometimes it can take a couple of days to receive the email with the shipment number at high pressure, so please be a little patient.

What could have happened?

Have you bought your product at a campaign/launch or during November-December? Here we reserve the right to longer delivery times due to high pressure and also reserve the right to any final sale of products on these occasions. We will email you this info as soon as it is discovered and explain how we will or can proceed. Sometimes these emails may have ended up in the spam. Please look there and see if you have missed any information from us regarding your order first.

Where will my package be delivered?

When you proceed in the check out it is stated which delivery methods you can choose from. This is automatically connected to the address you fill in.

You can choose between, Home delivery, optional Access Point and Express Shipping. Please note, this may differ between countries.

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Which countries do you deliver to?

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We ship worldwide!*

*Does not include Russia

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What happens if I don't collect my package?

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If you miss picking up your package or refuse to accept it, the package will be sent back to us again. Uncollected packages will be charged SEK/£/€35 or the corresponding amount in the currency you paid with. The amount will be deducted from the refund you will receive.

Force Majeure

In the event of war, natural disaster, industrial action, government decisions, non-delivery of subcontractors, costly circumstances, and similar events beyond our control which could not be reasonably foreseen, which affect agreements entered into and commitments on our part, and which cause us can not keep the said agreement/commitment, such event shall form the basis for PS of Sweden to be released from our obligations to fulfill the said agreement.

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