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Terms & Conditions

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HOW DO WE HANDLE YOUR PERSONAL INFORMATION?

For PS of Sweden, we value our customers. All information that is collected is done so in a responsible manner and with regard to your integrity and the laws on GDPR. It is important for us to be clear about how we handle your personal information, and you are always welcome to contact us if you have questions regarding this.nnThere are occasions when we have to handle your personal information and other sensitive information in order to provide our services, such as: when you shop at PS of Sweden, we need to see that the purchase is real and that it really is you shopping. Depending on your chosen method of payment we may have to handle your credit card information or perform a credit evaluation. If you want your information to be erased after your order is completed, please just email us.

PRICING

All prices are in the currency available for your chosen country and taxes are included.nnWe reserve the right to conduct any price adjustments, availability, and obvious typing errors at any time.nnDiscount codes cannot be combined with other campaigns unless otherwise announced.

PAYMENT

We offer different local payment options depending on your location. All of our payments are handled by Adyen (https://www.adyen.com/) that has the highest PCI standard applied.nnWe offer among other things; VISA, Mastercard, American Express, Klarna, PayPal and Swish.nnIf you are under 18 years old, you need a guardian’s approval for your purchase.

DELIVERY AND SHIPPING

IMPORTANT: All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your PS of Sweden order and/or shipping total. PS of Sweden is not responsible for fees associated with import. All fees must be paid by the parcel recipient. Orders shipped Delivered Duty Unpaid (DDU) and unclaimed or refused by customers will be destroyed by the carrier or sent back to us. PS of Sweden does not issue refunds as a result of unpaid DDU fees. If you have questions about shipping to your country, please contact customer service.nnWe offer different local shipping options depending on your location. We offer among other things; DHL and UPS.nnPlease note the importance of entering the correct email address and phone number. Failure to do so means that you will not receive necessary information about your order. Packages that are not picked up will be returned to us. Your order will then be refunded except for €/£/$ 35 per unclaimed package.nnTo the extent it is possible we try to use environmentally friendly and recycled materials for our packages.nnYou will receive an order confirmation via email once your order is placed. Once your order is sent you will receive another notification with a tracking number. When your package is ready to collect at the nearest pick-up point, you will receive another email or text message. Please make sure you provide accurate contact information to be able to receive these updates for your order.

DELIVERY TIME

Once your order is complete your package will be sent as soon as possible. Usually, we pack and send orders placed before 12 pm CET the same day and the packages normally reach the customer within a few days depending on where you live.nnDuring campaigns and/or product releases the delivery times may be longer.nnProducts may run out of stock and PS of Sweden cannot be held accountable for these occurrences. This will be noticed as soon as possible, and you will then be contacted with information on how we can or will proceed.

EXCHANGES AND RETURNS

See all information about changes and returns in our customer service FAQ.

UNCLAIMED PACKAGES

For packages that are unclaimed and sent back a fee of €/$/£ 35 will be added to cover additional shipping, packing and handling costs.

PURCHASE FROM A STORE

If you have purchased a PS of Sweden product from a store you'll need to contact the store where you made your purchase for changes and/or complaints.

SECOND-HAND PURCHASE

We are unfortunately unable to help you with a complaint or return for PS of Sweden products that have been purchased second hand from another customer.

OTHER

PS of Sweden cannot be held responsible for any accidents or similar that may happen where our products have been used.nnPlease keep in mind that leather is a natural material. This means its structure may vary slightly in looks and feel from one product to another. Also, keep in mind that leather is a material that can leave color marks on saddle pads, breeches, etc.nnBeads, crystals and other embellishments on browbands, saddle pads, and other products are only for decoration. These embellishments are fragile and if they break or fall off, they are not a valid cause for complaints, returns, or reclaims.nnWe are happy to help advising you on how to choose the correct size on our products. However, we cannot guarantee a perfect fit until the products are tried on.nnPS of Sweden remain the right to cancel an order if extraordinary reasons appear. PS of Sweden have right not to be considered at fault for products selling out, delays, technical problems, changes in release dates, and inaccurate product information.nnPlease note that the colors in the pictures of our website may vary depending on the settings on your screen. The color can be slightly different in real life.nnText messages and email advertisement may be sent to you if you have placed an order with us, registered your e-mail address for newsletters or registered your e-mail address for a back in stock-notification on an item. You can always choose to unsubscribe from our emails and text messages.

FORCE MAJEURE

In the event of war, natural disasters, labor market battles, decisions by the authorities, non-deliveries from subcontractors, costly circumstances, and thus a comparable event beyond our control which could not reasonably be foreseen, affecting entered into agreements and commitments on our part, and which causes us to if not able to keep the said agreement/commitment, such event shall form the basis for PS of Sweden being released from our obligations to fulfill the said agreement.

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